Set up myCloud with guide and download

Create a myCloud account

Register for myCloud with your Swisscom Login or a new login.

Create account

Not sure if you already have a myCloud account?

Search for myCloud account

Linking myCloud to a Swisscom Login retrospectively

  1. Log in to mycloud.ch(opens in new tab). 
  2. Go to settings. 
  3. Select ‘Would you like to use a different Swisscom Login for myCloud?’. 
  4. Sign in using your current myCloud login details. 
  5. Sign in using your preferred Swisscom Login. 
  6. Confirm the change.

Only one myCloud account can be linked to your Swisscom Login. You can upgrade your free subscription to a paid subscription at any time.

myCloud on desktop

Install the myCloud desktop app on your computer:

Download desktop app

Access your data via an Internet browser. 

Open myCloud in the browser

Setting up myCloud folders

Create folders in myCloud and manually select the ones you want to synchronise with your computer.

  1. In the myCloud desktop app, go to ‘Settings’. 
  2. All your myCloud folders are listed under 'myCloud folders’. 
  3. Now select which folders you want to synchronise and which you do not. 
  4. Then click on ‘Apply’.

Unselected myCloud folders will no longer appear in Explorer (Windows) or Finder (macOS). However, they are still stored in myCloud. Your folders can be synchronised and displayed again on your computer at any time.

If you delete files from your myCloud folders on your computer, they will also be deleted from myCloud.

Creating a computer backup

The myCloud computer backup automatically synchronises and saves the data stored on your computer in myCloud on a continuous basis. If your computer is lost or broken, you can restore the data from myCloud. This also applies to data that has been deleted accidentally.

  1. Open the myCloud app on your computer. 
  2. Select the cloud ​ and then the computer ​, below right. 
  3. Under ‘Add folder’, select the folders and files in question. 
  4. Click ‘Create backup’.

The selected data is now continuously synchronised with myCloud. If your computer is lost or broken, the backup can be found at mycloud.ch(opens in new tab).

Setting up myCloud with WebDAV

WebDAV gives you direct access to your myCloud files (excluding photos/videos) from your computer, without installing the myCloud desktop app. You can then edit the files as usual in Explorer (Windows) or Finder (macOS).

Set up WebDAV:

  1. Log in to mycloud.ch(opens in new tab). 
  2. Go to settings. 
  3. Select ‘Activate WebDAV’. 
  4. Set a password and click on ‘Save’. 
  5. Copy the network address displayed. You will need this later. 
  6. Follow the instructions for your device.

MacOS:

  1. On the menu bar, click ‘Go to’ and select ‘Connect to server’. 
  2. Enter your network address in the ‘Server address’ field and confirm with ‘Connect’. 
  3. Enter your user name and WebDAV password from myCloud and confirm. 
  4. You will now see myCloud in the Finder.

Windows:

  1. Open Windows Explorer by pressing [Windows] and [E] at the same time. 
  2. Find the option for ‘This PC’ on the left-hand side of the menu bar and right-click. 
  3. Select the ‘Add network address’ option and then click ‘Continue’. 
  4. Now click ‘Select a user-defined network address’ and ‘Continue’. 
  5. Enter your myCloud network address and user name and WebDAV password, then confirm. 
  6. myCloud is now connected and appears as a standalone network drive on the left-hand side of Explorer.

myCloud app on a mobile phone

Save photos and videos from your phone direct to your myCloud. 

Badge Google Play
Badge App Store

Storing all photos and videos automatically (auto backup)

When installing the app, activate ‘Automatic upload’. If you are connected to the Internet, your device will now automatically synchronise the most recent photos and videos with myCloud. Important: On iOS, auto backup only works when the app is open.

Setting up auto backup:

  1. Open the myCloud app. 
  2. Click ‘More’. 
  3. Under ‘Settings’, use the slider to switch on ‘Automatic backup’.

Manual backup of individual photos and videos

  1. On the myCloud app, go to ‘Photos’. 
  2. Select the plus symbol (+) top right. 
  3. Upload the selected photos and videos.

Manual backup of individual files

  1. Go to ‘Files’ and click the plus sign (+) at the top. 
  2. In the device’s file management, select the file you wish to upload.

Alternatively, you can scan documents quickly and easily with your mobile phone and add them to myCloud.

FAQs

Why am I seeing ads on myCloud?

To enable us to continue offering you free storage and keep improving myCloud, the free myCloud account now includes advertising.

Your personal information will not be used for the advertising shown.

If you want to use myCloud without advertising, you can upgrade your subscription at any time. You will then receive more storage and will benefit from additional features in the future.

Switch subscription(opens in new tab)

How do I download myCloud data?

You can download specific data easily via mycloud.ch(opens in new tab) or the myCloud app.

Do you want to download all your myCloud data in one go?

  1. Open myCloud desktop. 
  2. Select ‘Settings’ top right in the menu. 
  3. Go to ‘My profile’ ​ ‘Export my data’. 
  4. Click on the download button.

Ensure that you have a stable Internet connection. The download may take some time depending on the size and amount of data.

How do I connect myCloud to blue TV?

  1. In the blue TV menu, go to the apps in the ‘Recommended apps’ category. 
  2. Launch the myCloud TV app. 
  3. An 8-digit activation code will appear. 
  4. Now open the myCloud app on your smartphone or log in to mycloud.ch. 
  5. Select ‘Connect to TV’ from the settings on your smartphone or mycloud.ch. 
  6. Enter the activation code displayed on your TV set..

Can I restore my deleted myCloud data?

Deleted data is moved to the recycle bin for 30 days. During this time, it can be found and restored from there. Data is automatically and permanently deleted after it has been in the recycle bin for 30 days.

What happens when my myCloud storage is full?

It is possible that you may use more than 10 GB storage space with a free myCloud account (10 GB). If this happens, we will e-mail you and invite you to either delete data or upgrade to a higher subscription. If you do not respond to our e-mail and you fail to take any action, we will block your myCloud account.

myCloud account

What happens if I don’t log into myCloud for a long period of time?

If you do not log into your free myCloud account (10 GB) within a year, we will e-mail you. If, at that point, you do not respond to our e-mail and you still do not log into your account, we will terminate your myCloud contract and block your myCloud account. You will then have 60 days in which to unblock your account. After that, your data will be deleted.

With a paid myCloud account, there are no rules regarding activity.

How do I unblock my myCloud account?

If your myCloud account has been blocked because you have exceeded the storage limit, you can unblock your account by upgrading your subscription in My Swisscom(opens in new tab).

If your myCloud account has been blocked due to inactivity, please contact us to request unblocking within 60 days of the account being blocked.

How do I delete my myCloud account?

As soon as your myCloud account has been deleted, you will no longer have access to your data. This is irreversible.

However, you can download your data before you delete your account.

Download data

How to delete your myCloud account:

  1. Log in to mycloud.ch(opens in new tab). 
  2. Go to settings. 
  3. At the bottom, select ‘Delete my myCloud account’. 
  4. Enter your name to confirm.

This only deletes your myCloud account. It does not affect your Swisscom Login.

How do I change my myCloud subscription?

  1. Log in to mycloud.ch(opens in new tab). 
  2. Go to settings. 
  3. Under ‘Subscription’, click on the edit symbol. ​ 
  4. Select and confirm the subscription you want. 
  5. Select a payment method. 
  6. Confirm the change.

Want to switch to the free myCloud subscription?

You can only switch if you are using less than 10 GB of your myCloud storage. This includes data in the recycle bin.

Protection and security

Is my data secure in myCloud?

We store all data on Swisscom servers in Switzerland and in four different data centres at the same time. This ensures that your myCloud data is securely protected at all times. In addition, all the data stored in myCloud is subject to Swiss data protection laws.

Using two-factor authentication increases the security because you need an SMS code and a password to log in.

Set up two-factor authentication(opens in new tab)

What happens to the myCloud data if I die?

Family members will receive access to the data if they submit the appropriate death and inheritance certificates.

What is myCloud Safe and how do I set it up?

With myCloud Safe, you can encrypt sensitive data and protect it free of charge in your myCloud with an additional password.

Set up myCloud Safe:

  1. Log in to mycloud.ch(opens in new tab). 
  2. Go to ‘Safe’ on the navigation bar. 
  3. Follow the instructions.

Keep the recovery codes in a safe place. Without the password and recovery codes, you cannot access your encrypted data.

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Help from the Swisscom Community

Know more together: Our community with over 10,000 active users will be happy to support you.

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