If you are moving house, you can easily notify us of your new address or subscription transfer online in My Swisscom. If you need to change your name, please call in to a Swisscom Shop.
Notify us of your move and change of address online:
Report your move online in My Swisscom and save CHF 99.90.
Find out which subscription will be best for you in your new place.
Report your move online in My Swisscom and save CHF 99.90.
Find out which subscription will be best for you in your new place.
Our My Service experts will be happy to help you set up your fixed network, TV and Internet.
Follow the instructions to report a change of name:
To report your name change, please visit a Swisscom Shop(opens in new tab) in person. Our staff there can process your request directly and ensure that all the necessary steps are taken.
Please make sure you bring a valid official ID with you to the Swisscom Shop. This is used to clearly verify your identity and confirm that the name change is correct. The change cannot be made without a valid ID.
In the store, inform the employee of your new, changed name. After presenting your ID, the employee will make the necessary changes to your customer account. Your name change has now been successfully registered with Swisscom.
As an SME, please report company name changes using the contact form.
The easiest way to notify us of a change of address following a house move is online in My Swisscom. This will save you CHF 99.90.
To get your Internet, TV and telephone line up and running at your new address as quickly as possible, please give us advance notice of your house move in My Swisscom.
You can transfer your Internet connection to a private individual in My Swisscom.
Know more together: Our community with over 10,000 active users will be happy to support you.